Refund policy

Cloudy Wingz Refund & Return Policy

Last updated: September 14, 2026

At Cloudy Wingz, we want you to be confident in every purchase. Because many of our products are made to order specifically for each customer, please review the following return and refund policy before placing your order.

Returns

We accept eligible return requests within 15 days of delivery.

To be eligible for a return, your item must be unworn, unused, unwashed, and in its original condition. Items showing signs of wear, washing, alteration, damage caused after delivery, or other use may not be eligible for a return or refund.

Please contact us before sending any item back. Returns sent without prior authorization may not be accepted.

Made-to-Order Products

Many Cloudy Wingz products are produced specifically after an order is placed. Please carefully review product descriptions, colors, and sizing information before ordering.

If you ordered the wrong size, selected the wrong color, or simply changed your mind, contact us within 30 days of delivery. If the item is eligible for return, the customer may be responsible for return shipping costs.

Original shipping charges are non-refundable unless the return is due to an error on our part.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive an item different from what you ordered, please contact us as soon as possible.

Please include your order number and clear photographs of the item and any relevant packaging so we can resolve the issue.

When we confirm that an item arrived damaged, defective, or incorrectly fulfilled, we will provide an appropriate resolution, which may include a replacement or refund at no additional cost to you.

Exchanges

Because products may be made to order, we cannot guarantee direct exchanges.

If you need a different size, color, or product, contact us and we will determine whether your item is eligible for a return. You may then place a new order for the desired item.

Refunds

Once an approved return is received and inspected, we will notify you of the status of your refund.

Approved refunds will be issued to the original payment method. Processing times vary depending on your bank or payment provider and may take several business days after the refund has been issued.

Shipping charges are generally non-refundable unless the product was damaged, defective, or incorrectly fulfilled.

Non-Returnable Items

Certain items may not be eligible for return, including:

Items that have been worn, washed, altered, or damaged after delivery
Gift cards
Items marked as final sale
Personalized or customized products, unless they arrive damaged, defective, or incorrectly fulfilled
Items returned outside the applicable return period

Any legally required returns, refunds, or remedies are unaffected by these exclusions.

Order Changes and Cancellations

Because production may begin shortly after an order is placed, we cannot guarantee that an order can be changed or canceled once it has entered production.

If you need to make a change or cancel an order, contact us as soon as possible. We will make reasonable efforts to accommodate the request if production has not already begun.

Lost or Missing Packages

If tracking indicates that your package has been lost in transit or your order has not arrived within the expected delivery period, please contact us so we can investigate the shipment.

If tracking shows an order as delivered but you cannot locate it, please first check around the delivery location, with household members or neighbors, and with the shipping carrier. Contact us if you still need assistance.